Terms and Conditions

Welcome to Gamers Center. By using our website and apps on Google Play or the App Store, and accepting to purchase products through any of these platforms, you agree to abide by the terms of use outlined below. Please read these terms carefully before using the website or making any purchase.

1. Acceptance of Terms
   By using the Gamers Center website or completing a purchase, you agree to comply with these terms and all applicable laws. The Store reserves the right to modify these terms at any time without prior notice, and your continued use of the website will constitute your acceptance of any new modifications.
2. Registration and Membership

• Personal Account: To order products from our Store, you must create a personal account with accurate and complete information, such as your full name, phone number, and email address.
• Account Responsibility: The user is responsible for maintaining the confidentiality of their account and password, and should not share them with anyone. The Store is not responsible for any unauthorized use of the account.
• Account Termination: The Store reserves the right to suspend or terminate accounts that violate the terms of use or engage in activities that harm the website or other users.

1. Placing Orders

• Order Details: Orders are placed through the website or apps, and it is the customer's responsibility to ensure the details entered during the purchase are correct to guarantee the proper delivery of the product.
• Order Confirmation: Upon completing the order, you will receive a confirmation message with the order details. The Store reserves the right to reject or cancel any order, even after confirmation, in case of inventory shortages or pricing errors.
• Order Modifications or Cancellations: Since the products are digital, modifications or cancellations cannot be requested once the order has been placed.

1. Payment Methods
   Gamers Center supports the following payment methods:

• Credit Cards: We accept payments via credit cards such as Visa and Mastercard. Please ensure the accuracy of your card details before completing the payment.
• Benefit Pay: Customers in Bahrain can use Benefit Pay for payments. These transactions are processed through a secure payment gateway.
• Bank Transfer: Bank transfer is also accepted as a payment method. Please send the transfer receipt to confirm the order.

1. Shipping and Delivery

• Since Gamers Center provides digital products, the shipping and delivery process is completed electronically immediately upon purchase, as follows:
  • Instant Delivery: After payment confirmation, a download link or product activation will be provided directly within the app or via the registered email.
  • No Shipping Fees: All products are delivered electronically, so there are no shipping charges or additional costs.
  • Delivery Delays: In case of any unexpected delay, such as technical issues or payment processing delays, you may contact our support team for assistance in resolving the matter promptly.
  • Re-download: If you lose access to your digital product for any reason, you can re-download it from your account within the app, provided that the purchase terms allow it.
  • If you encounter any issue with receiving your product, feel free to contact us at [Technical Support Email] for assistance.

1. Refund and Replacement Policy
   Due to the digital nature of the products, all purchases are final and non-refundable or exchangeable after the purchase is completed, as digital products cannot be returned once delivered. However, we prioritize customer satisfaction and handle exceptional cases based on the following policies:

• Refund for Non-receipt of Product: If you did not receive the digital product after completing the payment due to a technical issue, you may contact our support team, and we will work to resolve the issue or resend the product to you.
• Replacement for Product Error: If you receive a product that does not match its description or has a technical issue preventing its use, you may request a replacement within [number of days] from the purchase date.
• No Refund After Use: Digital products that have been downloaded or used cannot be refunded, except in exceptional cases as determined by our technical support team.

1. Usage Policy

• Personal Use: The website is intended for personal use only, and it may not be used for commercial purposes without written permission from the Store.
• Prohibited Activities: Using the website in any unlawful manner or in a way that causes disruption or additional load on the website is strictly prohibited.

1. Intellectual Property Rights
   All content available on the website, including text, images, logos, and designs, is the property of Gamers Center or licensed third parties, and copying or using it without permission is prohibited.
2. Disclaimer

• Accuracy: We make every effort to ensure the accuracy of product and service information; however, we do not guarantee that the website is free of errors. The Store reserves the right to modify or correct any information or pricing errors without prior notice.
• Limitation of Liability: The Store is not liable for any direct or indirect damages resulting from the use of the website or the products purchased from it, including losses due to the improper use of products.
• Warranties: The Store does not provide any explicit or implied warranties regarding the products.

1. Amendments to the Terms
   Gamers Center reserves the right to modify these terms at any time. Any amendments will be posted on this page, and your continued use of the website will signify your acceptance of the changes.
2. Governing Law
   These terms are governed by and interpreted in accordance with the laws of Bahrain. In case of any dispute, it will be resolved under the jurisdiction of the competent courts in Bahrain.
3. Contact Us
   If you have any inquiries or comments regarding these terms of use, please contact us via email or the "Contact Us" page available on the Store. We will be happy to address any questions you may have.

Replacement and Refund Policy

This page constitutes an agreement between Gamers Center (hereafter referred to as "the Store") and the users (referred to as "the Customer"). It outlines the policies and procedures related to the replacement and refund process for purchases made at the Store and through our apps on both Android and iOS platforms. Please read this policy carefully before making any purchase.

1. Introduction

Gamers Center aims to provide the best shopping experience for our customers regarding digital products and apps. Due to the digital nature of the products offered through the Store and our apps on Android and iOS, the refund and replacement process is subject to specific terms and conditions to ensure the rights of both parties.

1. General Terms for Refund and Replacement

Due to the nature of digital products, all purchases are final and non-refundable or exchangeable once the payment process is completed, except in certain specific cases outlined below.

1. Eligible Cases for Refund or Replacement

You may request a refund or replacement under the following circumstances:

• Non-receipt of the Product
  If you did not receive the digital product after payment due to a technical issue or system error, you can contact our support team. We will resend the product to you free of charge or offer store credit of equivalent value for future use. The issue must be reported within 48 hours of the purchase.
• Product Not as Described
  If the digital product does not match its description or does not function as expected, you can request a replacement with a similar product or a refund if the issue cannot be resolved. Proof of the issue, such as screenshots or a video recording, must be provided.
• Order Error
  If you purchased the product by mistake (e.g., selecting the wrong version of a game or incompatible digital currency for your account), you cannot request an exchange or refund.

1. Non-Eligible Cases for Refund or Replacement

• Products that have been used, downloaded, or activated.
• Purchases made through third-party platforms, such as the Google Play Store or Apple App Store (please refer to their policies).
• Purchases made using codes or digital cards that have already been sent and used.
• Refund requests for personal reasons, such as changing your mind after purchase.

1. How to Submit a Refund or Replacement Request

If you believe you have a valid reason for requesting a refund or replacement, please follow these steps:

• Contact Us: Reach out through the Store or app under the "Contact Us" section. Provide details of your order, such as the order number, the email used for purchase, and a detailed description of the issue. Attach supporting evidence, such as screenshots or a short video demonstrating the issue.
• Wait for Review: We will review your request and respond within 24-72 hours with a decision to either approve or reject the request.

1. Refund Methods

If your refund request is approved, the amount will be refunded using the same payment method you used within 3-7 business days, if the payment provider offers this option. In some cases, store credit for Gamers Center may be provided for future purchases.

1. Changes to the Refund and Replacement Policy

We reserve the right to modify this policy at any time. Any changes will be posted here, and your continued use of our Store or apps after the changes implies your acceptance of the updated policy.

1. Contacting Support

Please email [technical support email] or use the contact form within the app/website, providing your order number and issue details.

Required Documents:

• Proof of purchase (electronic receipt or order number).
• Screenshots or a technical report explaining the issue.
• A detailed description of the problem and usage conditions.

By completing a purchase, you confirm your agreement with all the terms and conditions outlined in Gamers Center's refund and replacement policy. We are always committed to providing the best support and service experience for our customers and welcome your feedback to improve our services.